For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a 'Hotfix download available' section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article.

However, this hotfix is intended to correct only the problem that is described in this article. Get the hotfix for Windows 8.1A supported hotfix is available from Microsoft Support. Get the update rollup for Windows 8.1To resolve this issue, install the December 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2. Therefore, the update rollup takes longer to download. The update rollup is larger than the hotfix. We recommend that you use the update rollup. The update rollup fixes many other issues in addition to the issue that the hotfix fixes.

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